Returns, Exchanges & Warranty Policy
We take immense pride in the reliability of our machinery and customer satisfaction. Every tool is inspected before dispatch. If something is not right, our 14-day customer-friendly return and exchange framework protects your investment.
Open Parcel Inspection on Delivery
To eliminate any doubt, Cash on Delivery orders allow you to open the external package in front of the courier rider and visually check the tools and contents before making your cash payment!
When We Accept Returns
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✓
Defective or Inoperative Machine: Tool fails to turn on or suffers factory electrical/motor defects right out of the box.
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✓
Transit Damage: Tool arrived cracked, broken, or scratched due to courier mishandling.
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✓
Incorrect Tool Delivered: Model number, brand, or voltage received differs from your invoice order.
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✓
Unused with Complete Accessories: Machine is in mint unworked condition with original manufacturer box, bits, chargers, and manuals.
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✓
Within 14 Calendar Days: Claim is submitted within 14 calendar days from the delivery tracking date.
Exclusions & Non-Returnable Scenarios
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✕
Misuse & Machine Overload: Armature burnout caused by low voltage, improper heavy continuous load, or operating without lubricant.
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✕
Physical Impact & Dropping: Casing broken or cracked from on-site falls, water damage, or intentional rough handling.
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✕
Unauthorized Mechanic Tampering: Tools that have been dismantled, opened, or altered by non-authorized local mechanics.
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✕
Missing Packing & Components: Items returned without original brand carton, battery chargers, chuck keys, or safety guards.
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✕
Expired Return Window: Inquiries reported after 14 calendar days from delivery date.
How to Initiate a Return or Exchange
Our return process is fast, transparent, and coordinated directly over WhatsApp.
Capture Photos & Video
Take clear photos and a brief video highlighting the defect, serial plate, or parcel condition.
Message Our WhatsApp
Send your order invoice number and media proof directly to our support specialist on WhatsApp.
Safe Return Dispatch
We provide return courier booking. If the issue is due to our error, Paktoolbox pays 100% shipping.
Fast Refund or Swap
Upon physical warehouse check, your replacement machine is sent, or refund processed in 3–5 business days.
Return Shipping Charges Transparency
Clear terms regarding reverse courier expenses
When Paktoolbox pays 100% of the return shipping:
If the return is due to our error (e.g., defective machinery upon receipt, transit damaged tools, or wrong item sent), Paktoolbox covers all return courier expenses via courier logistics.
When the customer covers return shipping:
If the return or exchange is initiated due to customer change of mind, ordering an incorrect model by customer error, or preference changes, the customer is responsible for the reverse transit courier charge.
Refund Timeline & Methods
Direct bank transfer (IBFT) settlementOnce the returned tool arrives at our central hub and undergoes a brief technical inspection:
- Bank Transfer (IBFT): Funds are credited directly to your bank account, Raast ID, JazzCash, or EasyPaisa within 3 to 5 business days.
- Store Credit / Exchange: If you prefer to switch to a higher-end power tool model, you can instantly apply 100% of your refund towards the new purchase.
Need to Initiate a Return or Exchange Right Now?
Our team resolves claims within 24 business hoursHave your invoice number ready and click below to connect directly with our returns officer on WhatsApp:
