Privacy & Data Protection Policy

When you shop, browse, or place an order on Paktoolbox.com, we gather only the necessary information required to process and dispatch your tools:

• Contact & Delivery Details: Full name, complete physical shipping address, city, landmark, primary phone number, and optional WhatsApp/email.
• Order History: Products purchased, quantities, invoices, transaction status, and courier tracking identifiers.
• Technical Device Data: IP address, device type, and session timestamps used solely for site security, spam prevention, and cart persistence.
• What We NEVER Collect: We do not store debit/credit card numbers or online banking passwords. Bank transfers (IBFT) are made directly by you through your private banking app.

Your data is strictly utilized to operate and improve our store operations:

• Order Fulfillment: To pack your items in our warehouse, generate dispatch invoices, and hand parcels to courier hubs.
• Order Communication: To send tracking numbers, dispatch confirmations, and SMS or WhatsApp updates regarding your package arrival.
• Customer Support & Warranty: To verify your order date and serial numbers in case of return, replacement, or warranty assistance.
• Fraud Prevention: To detect malicious bots, duplicate bookings, or fraudulent COD attempts.

Paktoolbox.com uses standard browser cookies and local session storage to provide a fast and personalized shopping experience:

• Shopping Cart Memory: Keeps tools in your shopping bag and wishlist as you browse between different pages.
• Customer Authentication: Allows your customer dashboard or admin panel to stay securely signed in during your active session.
• Performance Analytics: Helps us understand which tool categories are in high demand to maintain warehouse stock.

You have complete control to clear or disable cookies at any time via your browser settings.

We apply enterprise-grade safeguards to keep your personal data confidential:

• 256-Bit SSL / HTTPS Encryption: All communications between your web browser and our servers are encrypted to prevent data interception.
• Restricted Fulfillment Access: Only vetted operations personnel have permission to print order dispatch notes.
• Encrypted Database Storage: Customer accounts and password credentials are protected using salted cryptographic hashes.

You have full ownership of your personal information:

• Access & Review: You can log into your Paktoolbox Account anytime to view your past orders and saved addresses.
• Correction: If your delivery phone number or address has changed, you can update it in your profile or message our team before your package is dispatched.
• Data Erasure: You may request complete deletion of your account and customer record by contacting our privacy desk.